Zupit's Management has adopted a Quality Management System (QMS) in accordance with the UNI EN ISO 9001:2015 standard.
The primary purpose of QMS⁚
Ensure the capability to meet the expectations and needs of SME clients, all other involved parties, and the laws and regulations applicable to the provided services;
Enhance customer satisfaction through the application of rules and procedures defined by Management, including continuous improvement of the system itself and adherence to the aforementioned requirements.
Zupit's Quality Policy is oriented towards⁚
- Providing services and tactical tools to companies, enabling them to be more competitive, organizing production departments according to business objectives, and continuously improving internal processes;
- Offering stable, reliable, and cutting-edge software tools using the latest web technologies;
- Ensuring high flexibility and adaptability to the functional and logistical needs of the client;
- Ensuring maximum transparency and customer involvement in project implementation, consistently sharing information regarding activities and design choices;
- Maintaining a constant relationship with the customer even after service delivery;
- Striving for excellence in the provided product and service;
- Continuously improving the effectiveness of the quality management system;
- Promoting a systemic approach to business processes through the adoption of standard tools and methodologies;
- Sharing a culture of quality and rule compliance at all levels of the company;
- Promoting the adoption of risk-based thinking within the organization;
- Creating a human-sized company⁚ developing a motivated, competent, satisfied, and proud team.
The above-expressed Policy is concretely applied through
- Defining specific objectives and measurable indicators;
- Providing the necessary resources;
- The participatory behavior of all company personnel.
The Quality Policy is periodically verified during management review for its adequacy, in light of any changes in circumstances and knowledge.
Quality objectives are defined annually during Zupit's Management Review and communicated to all levels of the company.
ISO 9001:2015 Certification
Zupit's Quality Management System is ISO 9001:2015 certified.Download certification